Elevating Patient and Caregiver Voices: Implementing New Patient-Reported Experience Measures
This activity is designed to facilitate implementation of PRO-PMs to improve quality outcomes in serious illness care.
1. It is imperative that we focus on the aspects of the healthcare delivery experience that are the most important to patients and families receiving palliative care services with the aim to improve quality of care. Two new patient-reported experience measures are available at no charge from AAHPM, as well as an Implementation Guide for practice application. The new measures assess the quality of care provided by asking (1) how much patients felt heard and understood, and (2) if patients got the help they wanted for their pain.
2. This webinar will introduce the new palliative care patient-reported outcome performance measures (PRO-PMs) and go through examples from diverse members of the interdisciplinary (IDT) team about how they’re linking the measures to quality improvement. Learn about patient-centered quality measurement in practice, generate ideas for overcoming barriers to measure implementation including leadership support, data collection, and workflow, and explore how the new measures can be used to help patients and families feel more engaged and included in their care.
3. Participants will learn about the steps to implementing these measures in practice and how to use the Implementation Guide within individual practice settings.
Hospice Medical Directors
The new measures assess the quality of care provided by asking:
(1) how much patients felt heard and understood
(2) if patients got the help they wanted for their pain
AAHPM endorses the Accreditation Council for Continuing Medical Education (ACCME) Standards for disclosure and commercial support and endeavors to ensure balance, independence, objectivity, and scientific rigor for all accredited products or programs. All who are in a position to control or influence the content of an educational activity must disclose any relevant financial relationships with ineligible companies.*Disclosure documents were reviewed for potential conflicts of interest and, if identified, were resolved prior to confirmation of participation. Only those who had no conflict of interest or who agreed to an identified resolution process prior to their participation were involved in this activity.
All editors, faculty and staff have disclosed no relevant financial relationships.
*An ineligible company is defined as any entity producing, marketing, reselling, or distributing healthcare goods or services consumed by, or used on, patients.
Katherine Ast, MSW LCSW
Caitlin Brennan, PhD APRN
Betsy Fricklas, MMSc PA-C
Matthew Gonzales, MD FAAHPM
Amy Melnick, MPA
Julie Tanner, BSN RN-BC CHPN
Julie Bruno, MSW LCSW
Julie Tanner, BSN RN-BC CHPN
This recorded activity is a non-accredited learning resource. No CME or MOC is offered with this activity.