Communications Micro-Learning Flight: Keeping the Connection: Addressing Challenges in Communicating Behind the Masks

Join Rachelle Bernacki, MD MS FAAHPM AGSF, Miguel Paniagua, MD and Stephanie Kiser, MD MPH in this Communications Micro-Learning Flight consisting of three 15-minute micro-learning sessions envisioned to address the pandemic challenges in delivering one of our most vital medical interventions: communication. This activity is designed to share novel skills we have put into practice for communicating "behind the masks", as well as reinforce existing communication principles which are now increasingly vital to providers throughout the healthcare system.

Target Audience

Hospice Medical Directors
HPM Physicians
Nurse Practitioners
Professionals in Training

Learning Outcomes

Desired learning outcomes: Through Incorporation of “behind the masks” verbal and non-verbal communication techniques, learners will adapt communication practices to express empathy and build rapport by incorporating:

1. “Setting the stage” environmental and logistical techniques to decrease the layers of physical and psychological barriers that adversely affect communication

2. Adapted facial expressions to optimize empathic non-verbal communication

3. Utilizing enhanced voice modulation and choosing words wisely to align the provider with the patient’s interests

4. Incorporating optimal body language by adapting seven evidence-based, non-verbal cues that reestablish patient comprehension, express empathy and help with building rapport

5. Re-tooling evidence-based communication practices by adopting the pneumonic “PRESENT” to improve communication "behind the masks”

Activity summary
Available credit: 
  • 0.75 ABIM MOC
  • 0.75 CME (physician only)
  • 0.75 Participation
Activity Published: 
Activity Expires: 
Member cost:
List Price:


Rachelle Bernacki, MD MS FAAHPM AGSF
Miguel Paniagua, MD FACP FAAHPM
Stephanie Kiser, MD MPH

Update in Faculty Title since recording presentations in June 2022: 
Miguel Paniagua, MD FACP FAAHPM  -  VP of Medical Education at the American College of Physicians as of 8/5/2022.

Content Editors
Julie Bruno, MSW LCSW
Julie Tanner, BSN RN-BC CHPN

Stephanie Adams
Leah Farfan
Theresa Nissen
Julie Tanner, BSN RN-BC CHPN
Angie Tryfonopoulos

Continuing Medical Education (CME)

The American Academy of Hospice and Palliative Medicine (AAHPM) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The American Academy of Hospice and Palliative Medicine (AAHPM) designates this Enduring material for a maximum of .75 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CME credits expire June 30, 2025.

Maintenance of Certification (MOC)

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to .75 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

ABIM MOC points expire on June 30, 2025.

Physicians certified with the American Board of Internal Medicine who wish to earn MOC points within the current calendar year must submit their MOC data no later than December 31 of the calendar year.

Available Credit

  • 0.75 ABIM MOC
  • 0.75 CME (physician only)
  • 0.75 Participation


Member cost:
List Price:
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